These FAQs cover the questions we receive most often from embroidery factories, repair technicians, distributors and small businesses buying machine parts and threads internationally.

Before ordering a replacement component, confirm the machine brand, exact model and part number whenever possible. For parts such as rotary hooks, bobbin cases, needle plates, tension assemblies, belts, sensors and electronic cards, model compatibility matters more than the general part name.

If you do not know the part number, send a clear photo of the component together with your machine model on WhatsApp. We can help with identification, availability, wholesale quantities and international shipping options before you place an order.